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Shop Blog Video Library Login Contact Skip to main content Shop Blog Videos Podcast Login Contact Menu Speaking Online Retail Sales Training with SalesRX In-Person Sales Training Consulting Retail 101 Retail Sales Training Retail Sales Training Online Retail Sales Strategies Retail Merchandising Retail Customer Service Retail Resource Centre The Retail Doctor Video Library About Clients The Retail Sales Training Expert For Brands Of All Sizes Looking for an experienced customer service leader at your next virtual event to bring hope to retailers during the COVID-19 pandemic? Join successful brands like Brother, Hunter Douglas, Paul Mitchell, and Trek who hired Bob Phibbs aka the Retail Doctor to speak to, train, and motivate your sales team to increase your retail sales. Keynote Speaker Retail Consultant Retail Sales Trainer Online Sales Training The retail environment is undergoing a seismic shift since COVID-19. Retail executives have slashed their workforce and closing doors in response to new retail challenges of COVID-19. The retail industry is letting online shopping win by trying to fight tech with tech, rather than focusing on and fixing the in-person shopping experience that give brick-and-mortar stores real advantages. This is the wrong approach. Since 1994, The Retail Doctor has been transforming the shopping experience for larger retailers and smaller independent retailers into thriving retail operations by giving them ideas to increase retail sales and the tools to succeed in a challenging brick-and-mortar retail market that capitalizes on great merchandising and selling. Bob Phibbs is a 30+ year retail master with a proven track record to help you lift sales, turn your retail staff into real salespeople, and get more out of your store traffic with innovative retail marketing tactics. Call now to get your questions answered Bob is a dynamo...He’s uniquely attuned to the needs of modern retail businesses in a hyper-competitive environment and brought a wealth of powerful strategies and ideas that the audience could act upon. A masterful presenter for galvanizing retailers and delivering take-home value Director of Professional Development for NAMM The Retail Doctor Has Helped Hundreds Of Brands Achieve Sales Success Get Your Retail Doctor Fix Keynote Speaking Energize and inspire the guests at your next event with The Retail Doctor’s customizable, interactive, and highly sought-after live presentations, packed with immediately actionable tips which have been transformed into a virtual environment. Online Training SalesRX is unlike any other online retail sales training program: it works. Even during the pandemic, get more out of your existing traffic and transform your sales staff with customizable online retail sales training for sales staff and managers. Retail Consulting For over 30 years, The Retail Doctor has been helping businesses discover their edge. He can help your company create exceptional customer service, offer creative ways to increase retail sales, share dynamic merchandising plans, build effective teams, and create powerful marketing strategies. Retail Training There will be no Always Be Closing Speech . Instead, The Retail Doctor assesses your unique position in the brick-and-mortar retail environment and brings to the table actionable, effective new sales strategies for your retail stores. Why Choose The Retail Doctor? Meet Bob I wouldn’t be in business if it weren’t for Bob Phibbs. Mike Sheldrake Polly's Gourmet Coffee Bob knows his stuff. Named one of the top retail influencers of 2018, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. Retail brands trust Bob to deliver the message it isn't about online stealing sales as much as your associates not stepping up to deliver an experience consumers will drive out of their way for. He and his work have appeared on ABC, Fox, MSNBC, and PBS, and featured in articles in Entrepreneur, the New York Times, and the Wall Street Journal. He also performs business makeovers for the Los Angeles Times and received the highest sales increase award from the #1 mall in America. With over thirty years' experience creating proven sales increases of 20-50%, The Retail Doctor can help bring your retail organization back to excellent health with amazing customer service. The #1 Retail Sales Speaker Delivers The #1 Online Sales Training Program With SalesRX, you and your sales team can: Stop settling for mediocre sales performance Increase your average ticket price Banish sales-killing habits on the floor Learn to overcome objections See your close rates soar Create exceptional customer experiences Take on showrooming (and win) Master cross-generational and cross-personality selling Avoid ineffective, money-wasting training programs Sell more in-store You know your material and the challenges that people will present when they do not want to make the change or do the work to retrain themselves and their staff. That is invaluable in countering the arguments and objections. My only regret is that we didn't do it sooner. Senior Director Brand Retail Operations, Lego The Retail Doctor Treats Common Retail Ailments Lack of consistent training or sales certification processes Showrooming & other side effects of online shopping Needing to take your best people off the floor to train new staff Destroying your own margins with discounts and door-crashers Profit-killing cross-generational and cross-personality selling mistakes Employees being product knowledge robots instead of trusted advisors Too many browsers and not enough buyers Clerking and hiding behind the counter because of low sales motivation Knowing you need to change to survive, but not knowing where to start Tired old retail marketing tactics Get Your Retail Doctor Prescription The Retail Doctor Has Helped Hundreds Of Brands Achieve Sales Success Keynote Speaker Retail Consultant Retail Sales Trainer Online Sales Training © 2020 Bob Phibbs The Retail Doctor Legal Notices | Privacy Policy In-Person Sales Training Resource Center...